12. února

Customer Service advisor with Polish - Concentrix

30 000 – 34 000 Kč/měsíc
We are an International Outsourcing Group, managing outsourced IT and sales services, bringing together world-class resources and expertise to help create valuable relationships between our clients, their customers and their employees.

Do you like to join the fascinating and ever-changing digital media world?

Do you enjoy discussions about TV shows and favorite films? Now you can do it while working! We currently seek Customer Service Advisors for our partner, the online streaming service of the digital media giant.

What you will do in this role:

  • Answer phone calls, e-mails, and messages on social media and live chat from customers
  • Help customers with service-related issues
  • Inform customers of promo events
  • Work shifts: morning 09:00-17:45, afternoon 13:15-22:00, (Working hours are according to the market covered)
  • Phone calls are inbound, no cold-calling
  • Suitable for people without experience

What we expect:

  • Good computer skills and good knowledge of MS Office
  • Ability to quickly identify customers' problems and needs
  • Ability to set priorities and manage daily responsibilities effectively
  • A client-oriented approach, patience, and strong communication skills
  • Team players with the ability to work in a Customer Service environment
  • Living in the Czech Republic is a plus
  • Native Polish and communicative level of English in both oral and written form

We offer:

  • Home office
  • Meal vouchers
  • Attractive bonuses according to the performance
  • Daily use of foreign languages, especially English.
  • Great referral bonus
  • A team that is fair and human at all times, including corporate governance.
  • Interactive activities: team-building, company parties, sports, etc.
  • Opportunity to develop a career within a multinational environment

If you are interested in our offer, please apply now!

Benefity

Možnost si napracovat hodiny, Vzdělávací kurzy, školení, Rozjezd zcela nového projektu, Stravenky/příspěvek na stravování, Firemní akce, Vyhrazený čas na inovace, Příspěvek na vzdělání, Profesní/osobní kouč, Občerstvení na pracovišti, Notebook, Sleva na firemní výrobky/služby

O pozici

Plat:
30 000 – 34 000 Kč/měsíc
Typ úvazku:
Práce na plný úvazek
Délka úvazku:
Na dobu určitou
Pracovní vztah:
Pracovní smlouva
Doporučené vzdělání:
Středoškolské nebo odborné vyučení s maturitou
Doporučené jazyky:
Angličtina (Pokročilá), Polština (Výborná)