Laird, now part of the global Qnity company, is a leading global manufacturer and supplier of innovative solutions for protecting electronic devices. We specialize in materials for shielding and absorbing electromagnetic interference (EMI), thermally conductive materials, structural metals, and multifunctional integrated solutions that ensure higher performance and reliability.
Our technologies are used in a wide range of industries, from automotive, aerospace, and defense to healthcare, computing, data infrastructure, telecommunications, wearable devices, and gaming technology.
At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us.
🚀 Customer Experience Automation & Process Improvement Specialist (m/f)
Hybrid | Global Role (EMEA & Americas)
Shape the Future of Customer Experience
Are you passionate about AI, automation, and making work smarter?
At Qnity, we're looking for someone who loves solving problems, challenging the status quo, and using technology to improve how work gets done. In this role, you'll help drive digital transformation across our Customer Experience organization by leveraging automation, data, and AI-powered solutions.
This is a collaborative role, working closely with Business Process Consultants (BPCs) and cross-functional stakeholders to ensure the successful adoption and integration of automation initiatives.
🌟 What You'll Do
- Design and implement automation solutions that simplify processes and improve efficiency.
- Build strong expertise in Customer Service systems (e.g. SAP ECC P80/P23, Salesforce Service Cloud) and provide support for common operational challenges.
- Identify process improvement opportunities and turn ideas into scalable solutions.
- Explore AI, Copilot, Power Platform, and RPA technologies to solve business challenges.
- Partner with global teams across Customer Experience, eCommerce, and Business Process Excellence.
- Deliver training and support colleagues in adopting new tools and ways of working.
- Use data and analytics to uncover insights and drive smarter decisions.
- Help shape the future of automation and digital transformation at Qnity.
🎯 What We're Looking For
- Bachelor’s degree or equivalent professional experience
- Strong knowledge of Microsoft tools, including Power Platform and SharePoint
- Experience with automation technologies, including: Robotic Process Automation (e.g. Blue Prism, UiPath); Document and data automation tools (e.g. macros, DocuSign)
- Experience with data platforms such as Databricks or SAP Business Warehouse
- Interest in AI technologies, including Microsoft Copilot and emerging AI solutions
- Strong analytical and problem-solving skills
- Experience improving processes or implementing automation solutions
- Excellent communication and collaboration skills
- Fluent in English and Czech languages.
⭐ Nice to Have
- SAP, Salesforce Service Cloud, or eCommerce experience
- Databricks, SAP Business Warehouse, or analytics tools
- Customer Service or Operational Excellence background
- Data analysis and reporting experience
💙 Why Join Qnity?
🤖 Work with Future Technologies
Gain hands-on experience with AI, automation, and digital transformation.
🌍 Create Global Impact
Collaborate with teams across Europe and the Americas.
🚀 Accelerate Your Career
Build highly sought-after skills in one of the fastest-growing areas of business.
💡 Bring Your Ideas
We're looking for innovators, not followers.
⚖️ Flexible Working
Enjoy a hybrid work model that supports work-life balance.
What We Offer
- Opportunity to work in a global, collaborative environment
- Exposure to cutting-edge automation and AI technologies
- Career development within a growing Customer Experience organisation
- Hybrid working model supporting work–life balance.
- 5 weeks of annual leave plus 3 paid sick days
- Flexible working hours (37.5 hours per week)
- Subsidized meals provided by KNL, with a choice of six daily menu options
- Company contribution of 3% of gross salary to a pension savings plan
- Life and accident insurance
- MultiSport card offering access to fitness centres and various sports facilities for a monthly fee of CZK 300
- Free on-site parking.
Ready to Make an Impact?
If you're excited about technology, AI, process improvement, and innovation, we'd love to hear from you.
Apply today and help us build smarter customer experiences for tomorrow. 🚀