RWS is a content solutions company, powered by technology and human expertise. We grow the value of ideas, data and content by making sure organizations are understood. Everywhere.
Our proprietary technology, 45+ AI patents and human experts help organizations bring ideas to market faster, build deeper relationships across borders and cultures, and enter new markets with confidence – growing their business and connecting them to a world of opportunities.
It’s why over 80 of the world’s top 100 brands trust RWS to drive innovation, inform decisions and shape brand experiences.
With 60+ global locations, across five continents, our teams work with businesses across almost all industries. Innovating since 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).
More information: rws.com
Job Purpose
We are looking for an experienced finance Team Lead who will be focused managing a team of Collections Analysts and Specialists. The team is delivering global services and is located in Brno.
As a team lead, you will support the collections team, share feedback on the team’s performance, provide guidance and expertise on collections escalations and making decisions for the collections team where required.
Key Responsibilities
- Leverage your expertise to review and provide input on collection team activities
- Ensure customer account balances are reviewed and overdue invoices/outstanding payments are flagged
- Review root cause analysis for disputed collections and identify areas for process improvement
- Support with queries from regulatory authorities and external auditors
- Set and manage overall team goals and objectives
- Mentor and guide direct reports, sharing expertise and knowledge to support growth and development
- Support continuous improvement of the O2C processes in the SSC
Skills & Experience
- 3+ years general management service delivery experience specifically in O2C collections SSC operations would be strongly preferred, other finance functions also relevant
- 2+ years of people management experience with the ability to effectively direct and prioritise work of others
- Strong English language skills
- Advanced MS Excel skills with a proven aptitude to interpret vendor/supplier and financial data
- Working knowledge of core finance and specifically collection tools, ERP and related specialty functional systems, frameworks, and functionality
- Deep understanding and enforcement of finance business processes, collections policies, and statutory accounting principles to ensure compliant SSC operations
- Applied experience in collection processes and ability to identify root causes of disputes
- Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations
- Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work
Benefits
Bonuses, Contributions to the pension / life insurance, Flexible start/end of working hours, Meal tickets / catering allowance, Holidays 5 weeks, Cafeteria, Sick days, Occasional work from home
About the Job
- Who's looking:
- RWS (Employer)
- Job location:
- Vlněna 526/1, Brno, – Trnitá
- Type of Employment:
- Full-time
- Type of Contract:
- Employment contract
- Recommended languages:
- EN (C1) – required