Delivery Center Manager - Thales DIS Czech Republic s.r.o.

We are on a lookout for Delivery Center Manager to join our team in Prague for the Mobile Connectivity Solutions.

CORE MISSION

• She/he is in charge of managing a projects / services portfolio and leading a team of Project / Service Delivery managers. Projects in the portfolio may also be part of a program, in which case project managers will also contribute to such program.
• She/he oversees all Projects / Services in his/her portfolio, from pre-sales to effective delivery. He is the first level of Supervisory Authority. He/she is in particular in charge of taking go / no go decisions at key moments of the projects, and he is the first level of escalation for customers and Thales stakeholders (such sales, management, Verticals).
• Continuously monitors and controls the projects and Services of the portfolio, managed by his/her team and initiates corrective actions by ensuring customer satisfaction, committed time, quality project profitability and meeting contractual commitments

MAIN RESPONSIBILITIES

• Team management
• Lead the team sharing vision, providing objectives, monitoring and assessing the team and individual performance
• Managing resources competencies (evaluation, training needs) with the objective to anticipate project needs
• Preparing budget and optimizing the team structure to be able to handle projects and services
• According to projects identified during priority and forecast reviews, allocate Project / Service Delivery managers
• Recruit new talents when needed and supervise their ramp-up
• Monitor team activity ensuring expected KPIs are met
• Projects portfolio management
• Taking commitment in front of internal and external customers regarding the ability to deliver future projects based on resources capacity (slotting process)
• Supporting the team to review quotations, get requested resources for the project, identify and manage risks, commit on lead-times, get support from other organizations.
• Supervising projects taking into accounts the following criteria:
• Customer satisfaction
• Cost control
• Business growth
• Process implementation & Quality of the delivered solution
• Project team motivation
• Reviewing project plan and delivery proposed by project managers in taking GO / NO GO decision in management reviews
• Reviewing CR and project events for approval
• Making decisions that impact multiple projects in his/her portfolio, such as selecting priorities for resource allocations.
• Working closely with engineering managers, product managers, sales teams and customers to solve issues related to projects delivered by his/her team
• Reporting
• Providing visibility to his/her manager on :
• Resource allocation
• Projects and service performance
• Lead Monthly Delivery Reviews and Operation reviews.
• Provide expected Key Performance Indicators
• Quality
• Deploy and implement DES processes and be involved in improvement initiatives

POSITION REQUIREMENTS

• ≥ 5 years’ experience in project and/ or service delivery management
• ≥ 3 years in team management and leadership
• Excellent customer relationship management / communication.
• Strong organizational skills.
• Solid resource planning and problem-solving skills.
• Crisis and Risk management.
• Negotiation skills and partners and suppliers management
• Experience to work with the multi-national and multi-site environments.
• Strong teamwork skills and attention to detail.
• Quality assurance
• Legal Aspect of software
• Working experience in Telecom
• PMP/ ITIL certification is a plus.

What we can offer:

Friendly international environment, professional grow within Thales worldwide within friendly team always ready to support and provide assistance

Compensation:

Competitive salary and Variable compensation part
Lucrative employee referral program
Stock Purchase program
100% Maternity leave cover of base salary during the first 15 weeks

How to stay connected:

Unlimited mobile data, unlimited calls and SMS in the Czech Republic

To support your well-being:

5 weeks of vacation, 3 sick days
Birthday Day Off
Free parking underground in Thales garage even for bicycles
Pluxee Card in the amount 14 000 czk
Private pension plan: Thales DIS contributes 3% of basic monthly salary rate
Multisport card (50% contribution)
Healthcare service through membership in Private Clinic
Online Yoga classes and 50% discount in local sport center
Pluxee Meal Card (55% contribution)
Newcomer package/ Employee appreciation gifts throughout the year
Relaxed work environment and Game corner, offices in Brumlovka Park
Great coffee and refreshments in the kitchen

Professional growth:

Personal & professional development (technical training and certification, language and soft skills courses, conference tickets, a well-stocked office library)
Experienced team to support your professional growth
Opportunity to grow and change position within Thales

Send us your CV and we will be happy to have a chat with you about opportunities whitin Thales !