1 April

IT Business Analyst - Europ Assistance s.r.o.

Europ Assistance - a branch of Generali Česká Pojišťovna. This year we are celebrating our 23rd birthday on the Czech market of assistance services and we rank among the most successful assistance services. We are one of the largest providers of assistance services in the Czech Republic and abroad. We have a strong international background - we operate in 200 countries around the world. We do not sell any services, not even as an additional activity. Clients call us directly. Communication with clients is a key part of our work, but certainly not the only part. We also deal with suppliers, which is a piece of cake thanks to our range of digital tools, we handle requests from business partners and there is no shortage of email correspondence. We are available 24/7 as a support service. You don't have to worry, we work as a team, so there will always be an experienced colleague on hand to help you with everything.

We are looking for an experienced Senior IT Project Manager with strong Business Analysis skills to lead strategic technology initiatives across our organization. In this role, you will drive complex projects from concept to delivery, collaborate closely with business stakeholders, and ensure that proposed solutions align with our longterm architecture and business goals.


This is a great opportunity for someone who combines excellent project leadership, strong analytical thinking, and the ability to translate business needs into actionable technical solutions.

What You Will Do

  • Work with business stakeholders to understand processes, needs, priorities, and expected outcomes.
  • Analyze existing systems, interfaces, and processes, and perform gap analysis against the desired future state.
  • Gather, structure, and validate business and functional requirements.
  • Translate requirements into clear functional and technical specifications to support development and implementation.
  • Analyze data flows, system interactions, dependencies, and interface behavior, including alignment with technical documentation such as API specifications.
  • Support solution design by identifying constraints, risks, and dependencies early in the delivery lifecycle.
  • Support developers by clarifying requirements during implementation and managing changes to scope or requirements when needed.
  • Prepare and maintain analytical and delivery documentation throughout the lifecycle.
  • Support end‑to‑end and integration testing, including preparation of test scenarios, test data, and validation of results.
  • Participate in defect analysis and prioritization in cooperation with development and testing teams.
  • Support UAT preparation and execution, ensuring business expectations are met.
  • Take an active role in driving delivery forward by coordinating activities across stakeholders and delivery teams.
  • Support planning and tracking of work items, milestones, dependencies, and risks.
  • Contribute to status updates, delivery reporting, and go‑live readiness.
  • Support transition of delivered solutions into operations.

What We Expect

  • 5+ years of experience in an IT Business Analyst role within complex IT environments.
  • Strong experience in requirements gathering, gap analysis, documentation, and support of end‑to‑end testing.
  • Hands‑on experience working with system interfaces and APIs (REST / SOAP).
  • Experience with API testing tools such as Postman, Swagger, or SoapUI.
  • Experience supporting or coordinating IT project delivery activities.
  • Good understanding of SDLC and delivery methodologies (Waterfall / Agile).
  • Comfortable structuring work, managing dependencies, and supporting delivery.
  • Excellent communication and stakeholder management skills.
  • Strong analytical mindset and problem‑solving skills.
  • Fluency in English (spoken and written).

What we offer

  • A dynamic and international working environment in a global company.
  • Competitive compensation package and annual performance-based bonus.
  • Continuous learning and professional development opportunities.
  • Flexible working conditions (hybrid work).


If you are passionate about driving meaningful technological change, enjoy working with diverse teams, and want to play a key role in shaping our digital future, we would love to hear from you.

Join us and help us deliver solutions that move our business forward.

Apply today and become part of a team where your ideas, expertise, and ambition truly make an impact!

Benefits

Educational courses, training, Meal tickets / catering allowance, Holidays 5 weeks, Sick days, Contribution to sport / culture / leisure, Cafeteria, Cell phone, Individual schedules of working hours, Corporate events, Bonuses, Dedicated time for innovations, Flexible start/end of working hours, Notebook, Contributions to the pension / life insurance, Self-organization of the job, Discount on company products / services

About the Job

Type of Employment:
Full-time work
Type of Contract:
Employment contract
Recommended education:
University
Recommended languages:
Czech (Advanced), English (Advanced)