26 February
Technical Support Specialist *German language* - IMI International s.r.o.
We are a world leader in motion and fluid control technologies. Wherever precision, speed and engineering reliability are essential, we deliver exceptional solutions which improve the productivity and efficiency of our customers’ equipment.
IMI’s reputation rests on a world-class portfolio of high performance products, the innovation and technical expertise of its 10 000 people, and an ability to deliver exceptional local service.
IMI has a sales and service network in 75 countries, technical centres in the USA, Germany, UK, Czech Republic and China and manufacturing facilities around the world.
We are looking for a dynamic colleague for the position:
Do you speak German and do you want to actively use German and English in your work ?
We are looking for new colleagues for this position in our customer care team!
What will you be responsible for?
- Providing technical support and communicating with our customers in the assigned region (phone, email, ticketing system)
- Analyzing and resolving technical inquiries and incidents from customers
- Prioritizing requests and handling escalated incidents
- Searching for and retrieving data in internal systems
- Close cooperation with product support,R&D, and quality teams
- Regular communication and collaboration with teams within the SSC department
- Preparing reports in line with company requirements
- Daily phone communication with customers and international branches
- Proactively identifying recurring issues and opportunities for process improvement
What do we expect from you?
- Knowledge of German and English at least at B2 level
- Advanced knowledge of MS Office (Outlook, Excel, Teams, OneDrive)
- Secondary or university education in a technical field
- Excellent communication skills
- Responsibility, attention to detail, and accuracy
- Independence, self‑reflection, and willingness to continuously develop
- Team collaboration / ability to work as part of a team
What can we offer you?
- A friendly, small SSC team
- Motivating salary with monthly bonus
- 5 weeks holiday and Sick days
- Training and language courses
- Company phone and laptop
- Life/pension allowance/LTIP
- Allowance for leisure activities (Flexi Pass)
- Subsidised MultiSport card
- Canteen and flat rate meal vouchers
- Work in a growing international company located in Modrice near Brno (great connection, free bus from the centre of Brno)
- Team and company events
Are you interested in this job offer? Then write to us and send us your CV. We look forward to hear from you!
Benefits
Company catering, Educational courses, training, Meal tickets / catering allowance, Holidays 5 weeks, Sick days, Occasional work from home, Refreshments on workplace, Contribution to sport / culture / leisure, Cell phone, Corporate events, Bonuses, Notebook, Contributions to the pension / life insurance
About the Job
- Who's looking:
- IMI International s.r.o. (Employer)
- Job location:
- Evropská 852, Modřice
- Type of Employment:
- Full-time work
- Contract Duration:
- Permanent
- Type of Contract:
- Employment contract
- Recommended education:
- Secondary education or professional training with a school-leaving exam
- Recommended languages:
- English (Intermediate), Dutch (Intermediate)